Frequently Asked Questions
One-screen answers to the questions that arrive most often: why the rate differs from trackers, why the amount must be exact, what happens on expiry, and what to do when a payment seems lost.
Rates and costs
The mid-market rate is the reference point; everything you are quoted differs from it by the spread. A spread of one to three percent is typical retail territory. The other cost is the network fee — fixed per transfer on TRC20 and independent of the amount.
Amounts and matching
Exact amounts exist because automated matching relies on them: a payment is associated with your order by the one-time address plus the precise figure. Rounded or partial amounts still arrive, but the automation cannot recognize them instantly, which turns a minutes-long payout into a manual support case.
If something goes wrong
The universal first step is the same: find the transaction hash and check it in an explorer. A confirmed transaction is final and proves everything; an unconfirmed one points to a sending-side issue. Save the hash, the quote and the chat — that trio resolves nearly every dispute we have seen described.